Cancellation & Refund Policy
We require 4 hours notice to incur no penalty.
- All bookings, packages and gift certificates are non-refundable.
- Cancellations with less than 4 hours notice may result in a $50 service charge*.
- The balance of your booking fee will remain as a credit that can be applied to a future booking.
- Any credits held by us will be valid for a period of three months after which the credit shall be forfeited.
- If 2 consecutive bookings are cancelled any remaining credit will be forfeited.
(*) We understand emergencies happen; talk to us about your situation.
As always we welcome your comments, feedback and questions.
